--- title: "Account, payments and invoices" description: "Find out where to check information about your account, active plan, payments, and invoices in Semly." url: https://help.semly.ai/en/articles/27-account-payments-and-invoices collection: "Account and help" updated: 2026-11-06 language: en alternates: [pl, es, cs] --- # Account, payments and invoices Find out where to check information about your account, active plan, payments, and invoices in Semly. In the account settings section, you can manage basic information about your subscription, billing details, invoices, and the platform language. ![](https://staticfiles.gleap.io/ghelparticle/nyJeDKeGk2JFXKcUAFYLfkqhFzmraA4QwjL9ZBpTCVZePzL8voOJGjjHgUIPrECjrguSf9yMb5C.png) ## **Where can you find account settings?** To go to account settings: 1. Log in to the Semly panel 2. Click the account icon or go to the [**Settings**](https://platform.semly.ai/account) 3. Open the tab related to plan, payments, or invoices 4. Check information about the active subscription In the settings, you can find among other things: - active plan - subscription price - next payment date - plan limits - monitored AI models - payment method - email address for invoices - list of invoices - platform language > **Info:** The visibility of some options may depend on the active plan and how the account was created. ## **How to check the active plan?** In the plan section, you'll see info about your current subscription. Most often, you can find there: - plan name - plan price - billing period - next payment date - available limits - AI models available in the plan This way you can check which package you’re using and which features are available on your account. > **Info:** If you’re not sure which plan will be best for your brand, get in touch with the Semly team: [hello@semly.ai](mailto:hello@semly.ai) ## **Payments** Payments in Semly are handled as a subscription. Depending on the package you choose, the fee can be charged monthly or yearly. In the payments section you can check: - active subscription - subscription amount - next payment date - payment method - payment status > **Success:** Semly works on a fixed subscription model. You don’t pay any sales commission or cost per click. ## **Invoices** In the invoices section you’ll find billing documents linked to your account. There you can check: - invoice number - issue date - amount - payment status - option to download the invoice If the invoice isn’t visible right after the payment, check again after a short while or contact Semly support. ## **Email address for invoices** In the settings you can enter the email address where invoices and billing information should be sent. This can be: - the main account address - the accounting department address - the address of the person responsible for payments - another company address > **Info:** If invoices should go directly to accounting, enter the accounting department’s email address in the invoice field. ## **How do I change or cancel a plan?** If you want to change or cancel your plan, go to the subscription settings section. Depending on your account configuration, you can: - check the current plan - change the package - cancel the subscription - check the end date of the billing period After canceling the plan, access to the service may remain active until the end of the paid billing period. > **Warning:** Canceling a subscription doesn’t always mean your account is turned off right away. Most of the time, the plan stays active until the end of the current billing period. ## **How to change the platform language?** In your account settings, you can change the language of the Semly panel, if that option is available. Available languages may include, among others: - Polish - English - Czech - Slovak - German - Spanish - other languages available in the panel Changing the language affects how the interface is displayed, but it does not change the project’s study region. > **Warning:** The panel language is not the same as the project’s analysis region. The analysis region defines the market and language in which brand visibility in AI is analyzed. ## **Most common issues** **I can’t see the invoice** Check if the payment has been completed and if you’re on the right account. If the invoice is still not visible, write to us at [hello@semly.ai](mailto:hello@semly.ai). ### **I want to change my invoice details** Check your account settings or contact Semly support. ### **I want to change my plan** Go to your subscription settings or write to the Semly team. ### **I want to cancel my subscription** Check the plan and payments section. If you don’t see this option, contact support. > **Info:** In your support request, include the account email address, brand name, and a short description of the problem. This will speed things up. ## **Related articles** [ Quick start with Semly Initial account setup. ](https://help.semly.ai/pl/articles/9-szybki-start-z-semly.md)[ How to complete your brand profile Learn how to correctly fill in your brand data in Semly so the system can better analyze your company’s visibility in AI answers ](https://help.semly.ai/pl/articles/16-jak-uzupelnic-profil-marki.md)[ How AI monitoring works in Semly Learn how Semly analyzes AI model answers and why the results can change over time. ](https://help.semly.ai/pl/articles/15-jak-dziala-monitoring-ai-w-semly.md)[ Most common questions Find answers to the most common questions about how Semly works, brand visibility in AI, reports, products, recommendations, and the knowledge base. ](https://help.semly.ai/pl/articles/28-najczestsze-pytania.md) ## **Summary** In the account and payments section you can check the active plan, limits, invoices, payment method, and billing settings. Key information: - you can find the active plan in the account settings - invoices are available in the billing section - you can provide a separate email address for invoices - you can change or cancel the plan in the subscription settings > **Success:** If you have a problem with a payment, invoice or plan, contact the Semly support team: [hello@semly.ai](mailto:hello@semly.ai)