In the account settings section, you can manage basic information about your subscription, billing details, invoices, and the platform language.
To go to account settings:
Log in to the Semly panel
Click the account icon or go to the Settings
Open the tab related to plan, payments, or invoices
Check the information about the active subscription
In the settings you can find, among other things:
active plan
subscription price
next payment date
plan limits
monitored AI models
payment method
billing email address
list of invoices
platform language
In the plan section, you’ll see information about your current subscription.
Most often you’ll find there:
plan name
plan price
billing period
next payment date
available limits
AI models available in the plan
This way you can check which package you’re using and which features are available on your account.
Payments in Semly are made on a subscription basis.
Depending on the package you choose, the fee can be charged monthly or yearly.
In the payments section you can check:
active subscription
subscription amount
next payment date
payment method
payment status
In the invoices section you’ll find billing documents linked to your account.
There you can check:
invoice number
issue date
amount
payment status
option to download the invoice
If the invoice isn’t visible right after the payment, check again after a short while or contact Semly support.
In the settings you can provide the email address where invoices and billing information should be sent.
This can be:
the main account address
the accounting department address
the address of the person responsible for payments
another company address
If you want to change or cancel a plan, go to the subscription settings section.
Depending on your account configuration, there you can:
check your current plan
change your plan
cancel your subscription
check when your billing period ends
After you cancel your plan, access to the service may stay active until the end of the paid billing period.
In your account settings, you can change the language of the Semly dashboard, if that option is available.
Available languages may include, among others:
Polish
English
other languages available in the dashboard
Changing the language affects how the interface is displayed, but doesn’t have to change the research region of the project.
Check if the payment went through and if you’re on the right account.
If the invoice is still not visible, write to us at [email protected].
Check your account settings or contact Semly support.
Go to subscription settings or write to the Semly team.
Check the plan and payments section. If you don’t see this option, contact support.
Quick start with Semly
How to complete your brand profile
How AI monitoring works in Semly
Most common questions
In the account and payments section you can check the active plan, limits, invoices, payment method, and billing settings.
Key information:
you’ll find the active plan in your account settings
invoices are available in the billing section
you can provide a separate email address for invoices
you can change or cancel your plan in the subscription settings
if you run into any issues, write to Semly at [email protected]
